Outlook Email Software Setup – 2013 & 2016


Note: While we do provide email setup support articles in our FAQ, our Technical Support team are unable to provide support for third party email software.
We recommend contacting the software vendor for troubleshooting issues with these applications.
Click here for Microsoft Office Support.
NB: Click on the images to enlarge them.
1.   Open Outlook and click ‘File’ at the top left.
2.   Click on ‘Account Settings’ to reveal the dropdown menu, then ‘Account Settings…’.
3.   You should be presented with the ‘Account Settings’ page. Click ‘New…’.
4.   Select the ‘Manual setup or additional server types’ option. This allows us to manually enter in the server information.
5.   Choose ‘POP or IMAP’ (the third option) when it prompts you for the Service.
6.   Enter in your details.

Your Name: This is what you want to display on emails that you send out, as the ‘From’ name (e.g. Ventrasaurus)

Email Address: This is your full email address (e.g. rawr@ventrasaurus.com.au)

Account Type: Select either POP3 or IMAP. (recommended: IMAP)

Incoming Mail Server: This is the same as your cPanel hostname, or Dedicated Email Webmail address (e.g. b1s1-1b-syd.hosting-services.net.au OR syd1.email-hosting.net.au)

Outgoing Mail Server: This should either be identical to the above, or should correspond to your ISP's SMTP Server Settings.

User Name: This is your full email address (e.g. rawr@ventrasaurus.com.au). This should be identical to the Email Address field.

Password: The password for your email account, which you would have elected when you created the email account.

Remember Password: Ticking this option will store the password in your email software, so that you won't need to re-enter it later. We recommend ticked this.

Once you've entered your details, click 'More Settings ...'.
7.   Click 'Outgoing Server', then tick the box which says "My outgoing server (SMTP) requires authentication".
8.   Click 'Advanced', then enter the port numbers. If you're using IMAP, it's 993. For POP3, it's 995. Choose SSL in both of the dropdown boxes, then enter 465 for the SMTP port.
9.   Click 'Ok', then click 'Next'. Outlook should test your settings to make sure that they work correctly. You should get two ticks. Click 'Close'.
10.   Click 'Finish' to dismiss the Add Account Wizard.
11.   Click 'Close' to the final box, then begin sending and receiving emails!
Having issues connecting, but certain you’re using the correct settings?