(iOS) Mail App Setup


Note: While we do provide email setup support articles in our FAQ, our Technical Support team are unable to provide support for third party email software.
We recommend contacting the software vendor for troubleshooting issues with these applications.
Click here for the Apple Support page.
NB: Click on the images to enlarge them.
1.   Open the ‘Settings’ app and go to ‘Mail, Contacts, Calendars’.
Click ‘Add an email account’.
2.   Click ‘Other’ on the ‘Add Account’ page.
3.   Select ‘Add Mail Account’ under the ‘Mail’ heading.
4.   Enter the name (as you wish to show on outgoing messages), your full email address, password and a description (this only shows on your device).
5.   Enter in the incoming and outgoing server details as follows. Note: The ‘optional’ Outgoing Mail Server details are mandatory!

Incoming Host Name: This is the same as your cPanel hostname, or Dedicated Email Webmail address (e.g. b1s1-1b-syd.hosting-services.net.au OR syd1.email-hosting.net.au)

Username: Your full email address needs to go here.

Password: The password for your email account

Outgoing Host Name: This should be identical to the Incoming Host Name.

Username: Your full email address again, as above.

Password: The password again, as above.

If you receive a security warning, you can safely accept this.
6.   Make sure Mail is switched to on (green). If you wish to associate notes with this account, you can turn this on using the toggle slider too.
7.   Voila! You should now be ready to go! Head to the Mail App on your iDevice and start sending/receiving!
Having issues with emails, but certain you’re using the correct settings?